Proctor Financial Insurance Processor reviews

Thank you for your review. It can be perceived that you are focusing more on office gossip and opposed to being a successful and productive employee. In any organization, there will be rumors discussed, however, it is up to the employee to ether report his/her concerns, or simply focus on himself/herself. It is understood that Proctor is a production based environment, and there are performance and production guidelines that must be followed to ensure Proctor remains a successful resource to our clients. It is the responsibility of leadership, as well as our employees, to ensure that required goals and expectations are being met. Time management is a necessity to the daily tasks of all Proctor employees. It would irresponsible to assume that strict time management is perceived as a negative trait. There is a big difference between strict time management and micro-managing. Each department has different responsibilities that are required for the positions within that department. We are aware that it is not favorable for management to micro-manage any employee. We give all employees the opportunity to be successful. If you feel as though you are being micro-managed, I encourage you to reach out to your leadership to discuss. Insurance Processing and Call Center are two separate entities, the level of calls that Insurance Processors make, does not compare to the hundreds of calls that Call Center receives on a daily basis. Your comparison of the two departments is incorrect.

Thank you for your review. We appreciate that you can identify more positive qualities as opposed to the negative. As you know, due to the work volume, management may not be available at all times. Please keep in mind that that you can always reach out to your Team Lead, Supervisor, Manager, or Director for assistance. The best approach would be to put time on the calendar of your leadership to discuss concerns or issues. As it relates to advancement opportunities, we encourage our teammates to begin dialogue with their supervisors if they are looking for more responsibility or additional opportunities within their current role. PFI offers the opportunity for teammates to meet one-on-one with their management team to seek additional information, and requirements to advance to the next position. When posting positions internally, we ensure that the requirements are specific and stated clearly, so our team members are aware of what it takes to get to the next level. To stay competitive, we pay above local and national average for many positions. We ensure that our compensation structure is commensurate with experience and ability. It is not our intention to pay insufficient wages. Annual review percentage is based on personal performance and the performance reviews clearly state the reasons for the percentage of increase. Proctor has several opportunities for growth. This growth is dependent on the teammate. We can provide the teammate with the tools for success; however, it is up to the individual to reach personal goals for advancement. Although you feel that there is no room for advancement at Proctor, the longevity of employment that our teammates have speaks volumes about the culture of the company. Proctor Financial encourages its teammates to develop their skills in many ways such as providing tuition reimbursement, seminars and in-house training. We recognize our teammate’s efforts and hard work by presenting them with incentives throughout their employment here at Proctor. Proctor Financial will pay full-time teammates 100% of the cost for programs or classes attended at the request of Proctor. Proctor recognizes its teammates all year. Some of the ways our staff are recognized: lucrative financial incentive program; many of our production teammates have the opportunity to earn an additional $4,000 annually, week-long teammate appreciation events, celebratory quarterly luncheons, pop-up raffles and drawings throughout the year, teammate of the month and teammate of the year awards, extra paid time off, cash awards and gift cards, and much, much more. We understand that morale is crucial to the success of our teammates, which is why we make teammate appreciation a priority.