Proctor Financial reviews

WORST TRAINING I HAVE EVER EXPERIENCED IN MY WORK LIFE!!!! Zero communication No coaching MAJOR FAVORITISM No company moral Bonuses are a joke Team meetings are always canceled FORCED DAYS OFF WITH OUT PAY Mandatory OT with regular pay Requested off time off is never approved

Definitely underpaid for the amount of work they have you do. They continuously change the process for calls and Quality mark you down on scores because of it. A lot of the changes they make creates more work for you and just doesn’t make sense. They pretend like they are empathetic towards your personal life if you have something going on but they are not. They will give you points for every little thing which leads to you being terminated and you only get 6 points for a year meaning you can only miss work six times before your pending termination. You get a point if you’re late by 1 minute and you’ll also get a point if you take a 30 minute lunch instead of a 31 minute lunch . They have mandatory overtime way too much. Management don’t care and don’t do their job and you will get different answers from everybody when they actually do respond to your questions.