Progressive Insurance Customer Service Representative reviews

3.6

60% would recommend to a friend

(513 total reviews)
avatar

Tricia Griffith

80% approve of CEO

69% positive business outlook

Customer Service Representative employees have rated Progressive Insurance with 3.6 out of 5 stars, based on 513 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

513 reviews
3.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Culture/Coworkers: The team is very collaborative and supportive. It feels like a tight-knit group, and I enjoyed working with my colleagues on a daily basis. Solid Benefits: Competitive health insurance, a good 401(k) match, and decent PTO. Flexible Environment: Management is generally understanding regarding work-life balance and remote work flexibility.

Cons

Limited Growth: It is very difficult to get promoted or receive significant salary adjustments. You may need to leave to advance your career. Slow Processes/Bureaucracy: Decision-making is often slow, and outdated technology/processes can make daily tasks more tedious than they should be. Heavy Workload: While the atmosphere is good, the workload can be high during peak seasons, leading to burnout.

3.0
Jan 18, 2026

Entry

Recommend
CEO approval
Business Outlook

Pros

Work from home flexible hours

Cons

Call center is run without consideration to Members expected to have quick calls

Viewing 10 - 12 of 513 Reviews

Glassdoor has 9,314 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.