Question 1

Is Progressive Insurance a good company to work for as a Customer Service Representative?

Accepted Answer

Customer Service Representative professionals working at Progressive Insurance have rated their employer with 3.6 out of 5 stars in 513 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Progressive Insurance.

Question 2

Does Progressive Insurance pay Customer Service Representative employees well?

Accepted Answer

Customer Service Representative professionals rate their compensation and benefits at Progressive Insurance with 3.8 out of 5 stars based on 513 anonymously submitted employee reviews. This is 2.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Progressive Insurance.

Question 3

How happy are Customer Service Representative professionals working at Progressive Insurance?

Accepted Answer

60% of Customer Service Representative employees at Progressive Insurance would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Representative professionals have also rated Progressive Insurance with a 3.5 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 3.5 rating for career opportunities.

Question 4

What Progressive Insurance locations are top rated by Customer Service Representative employees?

Accepted Answer

Progressive Insurance locations which are top rated by Customer Service Representative employees are Las Vegas, Mayfield and Cleveland. On the other hand, Progressive Insurance locations which have been rated the lowest by Customer Service Representative professionals are Mayfield Heights, Phoenix and Tampa.

Question 5

What are the top reviewed jobs at Progressive Insurance?

Accepted Answer

Claims Adjuster (1448), Customer Service Representative (521), Claims Representative (174), Claims Adjuster Trainee (132), Managed Repair Representative (129), Claims Generalist (123), Claims Specialist (114), Customer Service Representative (CSR) (108), Claims Generalist Associate (107), Insurance Agent (100), Sales Associate (88), Senior Claims Adjuster (88), Sales Consultant (81), Supervisor (80), MRR (Managed Repair Representative ) (76)

Question 6

What are the pros of working at Progressive Insurance according to real employee reviews?

Accepted Answer

"Benefits are great and 401k is unbeatable" ((in 925 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 838 reviews)); "The ability to work from home is great." ((in 473 reviews)); "Great culture and very family oriented" ((in 431 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 386 reviews))

Question 7

What are the cons of working at Progressive Insurance according to real employee reviews?

Accepted Answer

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 349 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 152 reviews)); "I had a great manager and then a terrible one." ((in 136 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 126 reviews)); "Stress and heavy workload can be difficult." ((in 119 reviews))

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