Progressive Insurance Customer Service Representative reviews

3.6

60% would recommend to a friend

(513 total reviews)
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Tricia Griffith

80% approve of CEO

69% positive business outlook

Customer Service Representative employees have rated Progressive Insurance with 3.6 out of 5 stars, based on 513 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

513 reviews
3.0
Nov 19, 2025

Review

Recommend
CEO approval
Business Outlook

Pros

Remote, schedule flexibility, room for growth in CRM department.

Cons

To many changes, they state there is no sales in the role but there in fact is. You will be asked to ask customers if they want renters, homeowners, auto, motorcycle insurance etc.

Viewing 16 - 18 of 513 Reviews

Glassdoor has 9,314 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.