Is Progressive Insurance a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Progressive Insurance have rated their employer with 4.1 out of 5 stars in 29 Glassdoor reviews. This is a higher than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service Associate Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Progressive Insurance with 3.7 out of 5 stars based on 29 anonymously submitted employee reviews. This is 5.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1444) , Customer Service Representative (519) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (128) , Claims Generalist (123) , Claims Specialist (111) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Senior Claims Adjuster (88) , Sales Associate (87) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits provided were great and cheap" ((in 920 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 833 reviews)); "Work from home is great and very easy to do and you manage yourself" ((in 473 reviews)); "Great culture and very family oriented" ((in 437 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 379 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 351 reviews)); "Poor management and focus on metrics" ((in 290 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 156 reviews)); "I had a great manager and then a terrible one." ((in 137 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 127 reviews))

Progressive Insurance Customer Service Associate reviews

4.1

98% would recommend to a friend

(29 total reviews)

Tricia Griffith

100% approve of CEO

95% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (29 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Associate employees have rated Progressive Insurance with 4.1 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

29 reviews

4.0

Dec 6, 2016

Customer Service Representative

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Progressive is a fun place to work. The atmosphere was great, the people are also great

Cons

you cannot take any days off until you have earned them and they are captured in the bank.

3.0

Jul 30, 2016

Ex employee 2 years experience

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

A great place to work with good benefits and unlimited over time. Pay isn't bad and schedules are pretty flexible.

Cons

The company is more focused on making money and being profitable than they are their employees. Managers show favoritism and moving up is mostly based on tenure and who you know as opposed to work ethic. Non stop fast paced work environment.

4.0

Jul 18, 2016

Great Culture, Sucky Metrics

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Culture was great, I didn't feel micromanaged, it was very open, made a lot of friends, felt like I had the freedom to do as I wanted

Cons

Metrics, I'm the sort of person that likes to recap and make notes after my calls rather than take notes while the next call has already started. This made my overall metrics bad.

Viewing 22 - 24 of 29 Reviews

Jobs at Progressive Insurance

Auto Damage Claims Adjuster

Auto Damage Claims Adjuster

Auto Damage Claims Adjuster

Claims Administrative Support Specialist

Claims Administrative Support Specialist