Progressive Insurance Customer Service Associate reviews

Very aggressive company when it comes to marketing. Too much of it, even when your at work. They have banners of Flo hanging every where with some type of marketing concept and card board figurines of Flo in almost corner of the buildings. Very high expectations of the Customer Service Rep. Progressive keeps adding on more metric goals for the reps to meet on a monthly basis and if you do not meet your monthly metrics, you get coached, warned then out the door. Very difficult to apply with in. If you are in Policy Services, then you are stuck in your position, very little room for growth unless you apply with in their corporate office in Cleveland OH. No team work. Even the Policy Service Managers don't even take phone calls when you have 400 or more calls in the queue everyday. The training was a joke. You would read most of the day, self pace, and at times the trainers will go over some material, but they are there most of the time to make sure you are at your desk reading and not falling asleep. Stay healthy. If you get sick or if you have any medical problems durring your time with Progressive, your manager may still write you up and you will still get an occurrence. Very high turn over. You may see your cubicle partner one day and then the next they are gone. They either got fired or they got a better opportunity.

the shifts that are offered are terrible if you want to try to have a good work/life balance, if you work in customer service it is frustrating and there are endless customer complaints and extremely high call volumes.