Progressive Insurance reviews

I would give up gainshare in a heartbeat to be hourly and get paid for the time I put in. I've always considered gainshare a short change overtime payment. The software we use definitely feels like it was built by the lowest bidder- PDS. If you go on etb (time off), it will take twice the time you took off to recover from it as your peers will be struggling to cover their job plus yours, so there will be much left to clean up.

Core values don't really apply (primarily integrity and golden rule) endless back to back calls, monotony, nonsensical metrics, mixed messages, contradictory information which equals double standards, attendance policy is inconsistent, Essentially your experience (positive or negative) there will be largely determined by which supervisor you have. Training is rushed to get you on the phones which is ironic as some of the goals are good customer service, reduce cost per call, etc... and this is largely counter productive to that. You quickly realize that nothing is ever good enough, even when your close rate is 40%, Turn over is tremendous due to misrepresentation, retracting promises, overbearing supervisors, and nonsensical expectations. When hired we were told so many people get hired because of growth, when the reality is turnover. Ranks up there with 2nd least favorite job for the reasons listed above. How can one "buy in" when this is the how things are done?