I was very excited when I was accepted into the Sales Consultant training program at Progressive. I thought that they had been in business long enough to have a highly effective and polished training program. However, I have been extremely disappointed in the chaotic instruction and poor management that I have encountered over the course of training. Too often, I have been reprimanded for procedures and policies that I was never trained on -- even to the extent of formal written warnings. Also, on countless occasions, I have asked for instruction and received three different answers from three diffierent coaches/ supervisors. And to top it all off, they issue reprimands and warnings for obeying one trainer's instructionl instead of the other. Not only is there no consistency in training, but there is favortism that clouds management. Several times I have seen the top selling consultants break rules to make their numbers and management simply looks the other way. Unless you are willing to brown nose management or bully callers into buying coverage that they don't understand and is overpriced beyond budget, you will not succeed at Progressive. They pretend that you have the opportunity to own your call, but they prevent consultants from transferring callers to the agent that they request. This is not a company that provides job security. In fact, at one point, almost half of the new hires walked away frustrated, or were pushed out of the door with mounting reprimands for lack of training.
