Progressive Insurance reviews

They shuffle big bosses around to the detriment of everyone. Directors and managers and sups that are not subject matter experts in their department BEFORE they join are ruining the company. Individual contributors have to manage up constantly with no pay and often get on board with low quality leader mistakes vs fighting yet another uphill battle to point out the error to their leader. Progressive growth structure encourages people getting complacent in their role and then getting in everyone else's way. If you mention the complacency, leaders indicate to assume positive intent. You can't rebuttal EVERY completely valid leader criticism with "assume positive intent". We want more subject matter experts in charge of us, not just people who have been a supervisor before in any which way.

You're set up to fail. They drill you on having great customer service yet overwhelm you with so many claims that it's next to impossible. Most of your metrics are set for failure. Your calls to voicemails are still counted when youre logged off, after hours, while on PTO, and weekends. You'll get hit with totals transfered past your metrics and will still count against you. Moral has totally tanked and everyone is jumping ship.