Progressive Insurance reviews

This is a company that preaches "we want to do right by our customers and agents" and then creates a FORCED "promotion" program for little additional pay to fill roles with a high turn over rates and no option to say no or go back to your prior role. The last role I was in caused me so much stress I lost a good amount of hair. I'm under 30! I looked into the 3 options I had after trying the last new role they put me into and lets just say these options cover the company's back more than it helps the employee. No commission. No competitive pay compared to the industry. Bonus pay program based on metrics. Just pay us a more competitive salary. METRICS HEAVY. Best place to work survey's do not ask the right questions to get a feel for how the employees actually feel on the day to day basis taking calls. Ability to do more for your team on the day to day without additional pay or hardly any time off the phone. Lots of coaching sessions if you do not meet company metrics. CRAPPY scheduling program. The company boasts about all the flexible efforts they have to get your schedule changed if you need to or don't like the schedule you are on, but then it is near impossible to get it changed. They got rid of the yearly bidding system this last spring. If it were not for the yearly bid then I would have been stuck on a 4x10 schedule and would have quit my first year with the company. I would not have lasted the 3 1/2 years on this schedule. There are other day to day options that are available to get out early or take some time off in the middle of the day, but it is on a first come first serve basis. You are not suppose to request this until your read time in your shift, but people were requesting this time off by mobile app at midnight to even get the unpaid time off. Night time shift after 7 never got to take advantage of this program. Low call volume means you have 30 seconds up to 2 minutes between calls. This almost never happens and if it does it is on a holiday. You only get 3-5 seconds between every call. Trust me this does not feel like enough. Especially when you need to decompress after each call, because most people are rude or the you were on the call a long time. Get rid of the wait time on PTO approval on BLITZ days. Those are the days the employees are working harder than normal and they should be able to take their own PTO those days if they no longer want to deal with the calls. There could be a lot more but this is all I could think of in the hour I have spent writing this review so far.

Training is non existent. If you’re experienced they put you through training that assumes you already work there & are familiar with their systems & processes. Lower level reps aren’t held accountable for errors: missing due dates, making the wrong liability call, pay sub-demands that aren’t owed, etc. TNC is a disaster with the insured demands & ridiculous amounts of reporting. Have fun handling multi states across different time zones. If you’re on the west coast be prepared for 5am meditations. No support from management-they sit around & complain about reps & do nothing to help you. CYA everything you do. They cram their values & D&I down your throat & don’t believe in any of it. Progressive fails in upholding their values: they’re not honest & definitely have no integrity. Wasted 3 years of my life here during COVID & regretted it before my first day of employment…spoke with my manager several times prior to my start date & she & everything else was a hot mess.