Progressive Insurance reviews

The customers are insanely rude and nothing is done to help reduce that. Progressive constantly raises prices yet gives their employees very little information to explain why to the customer. Calls can only be escalated to a higher up if the customer asks (and they don’t always ask even when it’s extremely necessary) and the metrics they expect you to meet are unfair and result in the CSR having to become a sales rep/harass customers. I’ve never had a job ruin my mental health quicker.

When I started here I was completely shocked at their software which is utterly subpar because different systems do NOT talk to each other. You have to input the same information in different areas by copy/paste. Literally copy/paste in at least 5 different software programs. That goes hand in hand with a poor training program. During training you are told "We're sorry but we don't have practice accounts for you to use" so you just have to follow along while they say point here, then you go there, then here, then there. They updated last year the major software used by the Claims adjusters, and they think it's the greatest thing since sliced bread. The common response is "you should've seen what we used to have to use." Unbelievable that a company of this size refuses to invest in outstanding software that could make their Claims Adjusters much more efficient, and claims completed much more quickly. If competent training is important to you so you can do your job well, then do NOT work here. Everything is so inefficient you have to work a minimum of 10 hrs of OT a week just to try caught up, and you don't get paid for it. When you're in onboarding you're paid hourly, but you're not authorized to work OT. When you're out of onboarding, they switch you to salary and you can work all the OT you want. And you aren't compensated for it. Does that tell you how much you're valued?