Pros
None. The food in the cafe was good but they were rarely open (pre-covid) but that's even barely a pro to this terrible company.
Cons
Though the job pay is decent it is NOT worth the trouble this company puts you through. They even have an ongoing joke that was told to us in training by THE trainers, that most people don't last a year past training at this job. Why would you openly joke about your EXTREMELY high turnover rate? Also the management is so poor that when you request a transfer from HR to another manager you're told "we don't allow transfers because you could end up getting a worse supervisor and then keep asking for a transfer and we can't keep accommodating that." So you are specifically told that none of their managers are good so you have to stick with the one you have. Even after you've complained about targeting and mismanagement just because your supervisor does not personally like you. I've worked at call centers before and this call center is by far the worst. They're motto is toxic positivity is better than no positivity. This company surrounds you with a blanket of toxic positivity "culture" to try to make up for the constant verbal abuse you endure from the customers. When you're getting 75-100 calls a day of people calling to verbally abuse you management does little to care or help and then they get upset when you try to take time off to save your sanity. I've seen grown men break down and cry on the floor because the calls are so terrible and they have no support from management, only to quit the next day. The benefits and pay alone are not enough to work here.