Progressive Insurance Customer Service (CSR) reviews

3.7

67% would recommend to a friend

(628 total reviews)
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Tricia Griffith

90% approve of CEO

77% positive business outlook

Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 628 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

628 reviews
4.0
May 20, 2008
Recommend
CEO approval
Business Outlook

Pros

Benefits are excellent, schedule flexibility, dress code is wonderful. Environment is clean and productive. Is a good starting point to build work experience. Profit sharing each year really is helpful with christmas time. Casual attire to work makes it comfortabel. Open door policy allows for easy communication with managment without being looked down upon. Gives great training to do the job. Managment works well with employees for personal needs and schedules if need be. Progressive pays majority of benefits and vision plan pays pretty much everything. They have wonderful fitness center offering classes and well rounded equipment. Has doctor on site which is very helpful.

Cons

Advancement opportunities are not that great.

Viewing 628 - 628 of 628 Reviews

Glassdoor has 9,263 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.