Question 1

Is Progressive Insurance a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Progressive Insurance have rated their employer with 3.7 out of 5 stars in 629 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Insurance.

Question 2

Does Progressive Insurance pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Insurance with 3.9 out of 5 stars based on 629 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Insurance.

Question 3

How happy are Customer Service (CSR) professionals working at Progressive Insurance?

Accepted Answer

67% of Customer Service (CSR) employees at Progressive Insurance would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Progressive Insurance with a 3.6 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 3.8 rating for career opportunities.

Question 4

What are the top reviewed jobs at Progressive Insurance?

Accepted Answer

Claims Adjuster (1443), Customer Service Representative (519), Claims Representative (174), Claims Adjuster Trainee (132), Managed Repair Representative (128), Claims Generalist (123), Claims Specialist (111), Customer Service Representative (CSR) (108), Claims Generalist Associate (107), Insurance Agent (100), Senior Claims Adjuster (88), Sales Associate (87), Sales Consultant (81), Supervisor (80), MRR (Managed Repair Representative ) (76)

Question 5

What are the pros of working at Progressive Insurance according to real employee reviews?

Accepted Answer

"Benefits are great and 401k is unbeatable" ((in 923 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 810 reviews)); "Great work from home opportunity" ((in 473 reviews)); "Great culture and very family oriented" ((in 439 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 389 reviews))

Question 6

What are the cons of working at Progressive Insurance according to real employee reviews?

Accepted Answer

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 357 reviews)); "Poor management and focus on metrics" ((in 286 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 152 reviews)); "I had a great manager and then a terrible one." ((in 140 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 121 reviews))

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Overall I was satisfied with Progressive. Like all companies had areas they needed to improve.

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