Is Progressive Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Insurance have rated their employer with 3.7 out of 5 stars in 629 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Insurance with 3.9 out of 5 stars based on 629 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Insurance.

How happy are Customer Service (CSR) professionals working at Progressive Insurance?

67% of Customer Service (CSR) employees at Progressive Insurance would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Progressive Insurance with a 3.6 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1443) , Customer Service Representative (519) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (128) , Claims Generalist (123) , Claims Specialist (111) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Senior Claims Adjuster (88) , Sales Associate (87) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and 401k is unbeatable" ((in 923 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 810 reviews)); "Great work from home opportunity" ((in 473 reviews)); "Great culture and very family oriented" ((in 439 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 389 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 357 reviews)); "Poor management and focus on metrics" ((in 286 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 152 reviews)); "I had a great manager and then a terrible one." ((in 140 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 121 reviews))

Progressive Insurance Customer Service (CSR) reviews

3.7

67% would recommend to a friend

(629 total reviews)

Tricia Griffith

90% approve of CEO

77% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (629 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 629 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

629 reviews

4.0

Oct 12, 2011

Great Company, Great People, Career Advancement Limited for CSRs

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Company provided great training, great benefits. CSRs were micro-managed

Cons

There was no room for growth for CSRs. Many of the Coaches ended up back on the phones

1.0

Sep 15, 2011

Excellent Pay! Excellent Management! Great Opportunities for Advancement!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

If your manager likes you life is easy. Very easy to get away with doing anything other than something. You may have no skills but if you have a loud mouth you will go far. Management is very competent and OE Surveys are completely anonymous. Promotions are fair and managers have keen awareness of what their employees do day in and day out. The new project execution model works great! Despite millions of dollars being wasted on several large IT projects that went through months of planning, I'm confident that there will be no RIFs.

Cons

Too many employees on H1-B Visas. Benefits are quickly being wittled down to nothing. Opportunities to advance are limited. Employees are slowly but surely being replaced by contractors. I'm expecting to be unemployed within one year.

5.0

Sep 6, 2011

It was a good experience.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They treat you like a human being !! They have benefits for part time employees.

Cons

If you need any help while working, you have to asked for help from a group of employees called "assist". If you get someone that isn't very interested in helping you, it can be difficult and there is not much recourse for the CSR.

Viewing 616 - 618 of 629 Reviews

Jobs at Progressive Insurance

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist