Is Progressive Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Insurance have rated their employer with 3.7 out of 5 stars in 629 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Insurance with 3.8 out of 5 stars based on 629 anonymously submitted employee reviews. This is 2.6% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Insurance.

How happy are Customer Service (CSR) professionals working at Progressive Insurance?

65% of Customer Service (CSR) employees at Progressive Insurance would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Progressive Insurance with a 3.6 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.0 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1444) , Customer Service Representative (519) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (128) , Claims Generalist (123) , Claims Specialist (113) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Senior Claims Adjuster (88) , Sales Associate (87) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Great benefits and HR!" ((in 930 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 805 reviews)); "Work from home is good" ((in 463 reviews)); "Great culture and very family oriented" ((in 434 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 384 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 345 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 157 reviews)); "I had a great manager and then a terrible one." ((in 137 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 124 reviews)); "Stress and heavy workload can be difficult." ((in 105 reviews))

Progressive Insurance Customer Service (CSR) reviews

3.7

65% would recommend to a friend

(629 total reviews)

Tricia Griffith

90% approve of CEO

78% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (629 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 629 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

629 reviews

1.0

Nov 4, 2019

Avoid

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Some of the people are really nice, and that makes the job cool, and welcoming. You get to work from home after being onsite for 6 months.

Cons

This place has so many things they need to improve on its crazy. My best advise for anyone considering this place ask yourself one question: is this place actually better than my current job? If you have a good job, and are thinking of leaving it to come here. DO NOT DO IT!!! this job and the management will stress you out. There is no work life balance because the schedules are bad, and at the end of the day you will be left hating coming here. And because you have to earn your time off it’s really hard to actually get time off without unpaid time or an occurrence. They aren’t here to help you like they want you to believe.

1.0

Oct 22, 2019

Typical call center

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You receive money for work

Cons

Boring, soul crushing, thankless, exhausting

2.0

Oct 18, 2019

They could do a lot better!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They have a nice environment.

Cons

A lot of nepotism. If your family, friend, and of a certain likeness , no matter the lack of experience you are likely to get hired and get very far. This was notice the first day I was hired.

Viewing 454 - 456 of 629 Reviews

Jobs at Progressive Insurance

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist