Progressive Insurance reviews

3.9

75% would recommend to a friend

(8,994 total reviews)
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Tricia Griffith

88% approve of CEO

77% positive business outlook

Progressive Insurance has an employee rating of 3.9 out of 5 stars, based on 8,994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Progressive Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

9K reviews
1.0
Jul 18, 2018
Recommend
CEO approval
Business Outlook

Pros

Some Good people, good benefits, lots of food choices in cafeteria

Cons

Progressive constantly wins the best place to work but it’s a lot of smoke and mirrors. They offer perks and do fun things to cover up the fact that Customer service representatives get treated poorly by the company and by customers. You are told it’s a customer service job, but you will be pressured constantly to upsell and suggest other products to “lock the customer in” to other policies so they don’t leave. Once the customer turns down your offer, they expect you to ask again. If you don’t have perfect metrics you usually get stuck with a weekend day or a crappy schedule. Every single minute you spend off of the phone is tracked. If you need a minute of relief off of the phone, you have to use your break time. I worked here a couple years and I could count on one hand the days where the calls were NOT back to back to back for 8 hours. If you have any type of anxiety do not take a job in this role. The metrics and constant calls/customers calling you every name in the book is not worth it. You won’t be able to move up out of this role and You can find something for the same pay and not be as stressed.

5.0
Oct 8, 2017

Breath of fresh air😍

Recommend
CEO approval
Business Outlook

Pros

I came in through the NEW PILOT TRAINING PROGRAM!! Amazing structure and process versus the old training program. Great Pay!! Great benefits!! Coming from a sales background the hours are perfect for me. Remote capabilities for those times you may be sick or have a sick child. Very family friendly.

Cons

Time away from family during training. As I said I was in the pilot training program which decreased time away from two weeks away to one week away. Other than that I’m pleased.

2.0
Sep 13, 2016
Recommend
CEO approval
Business Outlook

Pros

Nice office, desk, chairs, equipment, etc. Coworkers are great, enough coffee available to put Starbucks out of business. The company is making so much money its unreal so there is stability there. The "inside" office staff get fed all the time, go to the movies, bowling, or other functions. "outside" reps get to make their own hours. They like diversity, with special "clubs" for certain races and homosexuals, very "PRO" everything, very liberal. This can get you promoted quickly. They are very socially aware and want to be everything to everyone.

Cons

Ready for the truth? 10+ year employee. I have seen over 100 people come and go in my small office. I have seen the ENTIRE multi department/level management fired in one month. I have seen massive growth in the company. Sadly, I see the greed. Over the last 10 + years the company has had major restructuring. With this came changes year after year that effect the possibility and growth of employees. Inconceivable models for objectives and employee evaluation. Impossible metric measurements and requirements all of which prevent growth as a career. I see supervisors with a 3rd of the tenure I have only because they live in another metro or state area and got promoted, but have no idea what they are doing. I see management restructuring that creates a ladder impossible to climb. The pay and benefits are just enough to keep you there, but the micro management will make you want to leave. It is insane how hard management makes this job. Constant process change, information is force fed via emails with no time to review it. Process, guidelines, and hard rules create wars with repair facilities and customers. Oh, we are all about the customer, right? Ask Flo. We could care less unless its a paying policy holder, then we have to practically attempt to seduce them and become facebook buddies with every paying customer. The non paying or claimants are ignored. Its all about numbers, metrics, and the most ridiculous customer survey system that directly effects the employee evaluation, promotion or financial compensation increases. For a select few, reps like me, who can get to a certain level, its good compensation with the bonus, which is the only reason many employees put up with the job. Management are insanely compensated in a bonus structure.. as most have been there forever. Its all about the $, never forget that part. Its a for-profit company, shocker, I know. Employees were at one time valued, now we are just robots, just another employee number. Lastly, it depends on where you are located, as even though its the same company nationwide, it is managed vastly differently everywhere. Example: friend moves from my state to another, same company and position, suddenly this friend can wear shorts in the summer, has a completely different metric performance system and job objectives.

Viewing 49 - 51 of 8,994 Reviews

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