Do not believe them when they say that people walk themselves out and that is why the turnover is so high. The turnover is high because the good workers realize that in Austin, you can find a way better job where you are treated like a human.
Supervisors play favoritism. They do promote that you can advance your career here, but unless you are a favorite of your supervisor, you're not advancing. Supervisors refuse to answer questions but instead just refer you to the "guidelines" even if its not in there or you do not understand it.
You take an average of 80-100 calls back to back a day mostly of people yelling at you because their insurance rates are going up and then are expected to ask them multiple times to buy homeowners insurance in the same call. If you do not ask them more than 2 times in a call, than you fail on the metric.
My Supervisor would constantly not be there and get angry if you asked a question while he was there. He would always brag about working there for 20 years, but did not know how to do the job. His answer for everything was either “send an email to assist” or “go look at guidelines”. He would never take the time to explain or work with me. How am I expected to do a job when my so called leader couldn't/wouldn't do the job? He would only meet with with me once every couple of months and during those meeting, he spend the entire meeting puting me down for not having a higher metric even though I was above goal. He only cared about how he looked in front of his management. He would often take his favorites off the phone and let them sit at his desk for hours without taking a call so they could protect their metrics. After I talked to HR about his behavior, he would use firing as a motivator every chance. Eventually, when I was ready to put my two week notice in, he advised that I could "Just leave now, progressive will go on without you”.
