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      Progressive Insurance

      Engaged Employer

      Progressive Insurance Customer Service (CSR) reviews

      3.7

      65% would recommend to a friend

      (629 total reviews)
      avatar

      Tricia Griffith

      90% approve of CEO

      78% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      4.0

      Culture & values

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      3.6

      Work/Life balance

      Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 629 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      629 reviews
      3.0
      Jun 29, 2017

      If you like working in call centers, you may enjoy it

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can advance relatively quickly, if you push hard to be successful and try to help others along the way, and keep all your metrics up (which there are many of).

      Cons

      Micromanagement can be a bit much, some supervisors are pretty out of touch as far as remembering how it was to take 80-100 challenging calls a day, and can pick a few calls out at anytime and rake you over the coals for it.

      5.0
      Jun 29, 2017

      Progressive

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are amazing, schedules allow for flexibility, management is professional and understanding, pay

      Cons

      Work-to-life balance, sometimes tedious job duties, may be difficult to move up in the timeframe you're looking for

      Viewing 514 - 516 of 629 Reviews
      Related searches: Progressive Insurance Customer Service (CSR) jobs | Progressive Insurance Customer Service (CSR) salaries | Progressive Insurance benefits | Progressive Insurance Customer Service (CSR) interviews | Progressive Insurance conversations
      Progressive Insurance reviewsProgressive Insurance Customer Service (CSR) reviews

      Glassdoor has 9,289 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.