Progressive Insurance Customer Service (CSR) reviews

Training consisted of six weeks and then you're thrown into on-the-phone training. Far too many state regulations and restrictions to learn (as a CSR), and some (not all) coaches treat you poorly if you ask a question or accuse you of tampering when you computer won't turn on. High level of stress for a basic position. Very little work life balance as you are constantly dreading going in.

Supervisors are not required to take calls, forcing them to know policy changes or know where information is located so that coaching can be beneficial. NO SICK PAY. No SICK TIME. Any absence forces a meeting that basically threatens your job. You are in constant worry that you will lose your job over illness.