Progressive Insurance Customer Service (CSR) reviews

3.7

67% would recommend to a friend

(629 total reviews)
avatar

Tricia Griffith

90% approve of CEO

77% positive business outlook

Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 629 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

629 reviews
3.0
Aug 12, 2012
Recommend
CEO approval
Business Outlook

Pros

Great, hard working, and caring co-workers Business Casual Flexibity to manage schedule Job Stability This is a good company to learn the Insurance business

Cons

Progressive lacks innovation and career growth. This is not the same company I started working for five years ago, the constent changes are not for the better. The company used to be very customer and employee centric, now it's all the bottom line. Lack of proper training for new employee's and micromanagement of the tenured employee's will hurt the company in the long run. CEO and Senior Management are completely "out of touch", encourage bureaucracy, and do not value it's employee's, morale is low and employee's are "burned out" as a result. The software and processing systems are out of date, which makes my job very difficult. This company is a "dead end" job, not a place to have a career and retire.

Viewing 607 - 609 of 629 Reviews

Glassdoor has 9,284 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.