Progressive Insurance reviews

3.9

75% would recommend to a friend

(8,994 total reviews)
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Tricia Griffith

88% approve of CEO

77% positive business outlook

Progressive Insurance has an employee rating of 3.9 out of 5 stars, based on 8,994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Progressive Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

9K reviews
1.0
Jun 24, 2025
Recommend
CEO approval
Business Outlook

Pros

The only good thing is the bonus is completely company performance based. I’d consider it profit sharing, but they’ll tell you that’s not it. Regardless, it’s not based on individual performance.

Cons

The workload. It’s appalling, unimaginable, and worse than you’d expect if you were being warned about how heavy the workload is. There is no such thing as a 40 hour work week here. The turnover is unlike anything I’ve ever seen. They have two teams which drive that point home. The first is a team of approximately 5 people whose entire job is to do onboarding of new hires just for the claims adjuster position. Not the claims department as a whole- this one position. They have to keep the hiring faucet turned on full blast because they are constantly trying to replace all those that quit. The second team is also about 5 people, and their job is simply to take the claims from those who have quit. Technically if you get fired too, but you don’t get fired at progressive because you’ll quit before that happens. The only way to get promotions is to lick boots. Your salary, so you don’t get paid for the 10-20 hours you work over 40. It’s common practice to use your PTO to work just so you don’t get assigned new claims. And you have to be looped into the call center three days a week without any reduction in work assignments. When people take PTO and actually don’t work, everyone in your team has to work their stuff. So they’ve set up a good system to never use your PTO legitimately because when you do, you end up punishing your team on top of having a nightmare when you return. Their DEI is a joke, because you won’t have even a second to engage or participate in any of it.

1.0
Jun 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote work options if you excel after a year in role

Cons

Working here was a disappointing experience. Despite their heavy emphasis on DEI, the company fails to prioritize job excellence. No matter how skilled or dedicated you are in your role, career advancement hinges on forming relationships with specific individuals and aligning with the company's narrative. If you don't conform to their agenda or fit their preferred demographics race, ethnicity, or sexual orientation...opportunities for growth are nonexistent. It's a classic corporate environment where who you know trumps merit, and those who don't comply are deliberately sidelined. Hard work and talent are consistently overlooked in favor of politics and identity.

2.0
Sep 10, 2024

Hard to move forward in career

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, very accepting of everyone

Cons

Too much stress, this job has done so much damage to my mental health that I’ve had to go on medical leave multiple times. They make it too difficult to get off the phones and into better positions. I’ve been here four years and very few of my coworkers have managers to get out of call-taking roles. They allow customers to be abusive and don’t give us time to calm down after a tough call, you’re expecting to be right back on the phone taking back to back phone calls. God forbid you’re not feeling well and need to take an extra 10 minute break, it’ll be mentioned during coaching. You could be doing your job perfectly and they will push you to come up with an area for growth to focus on in coaching, even if you don’t feel like there is any need for that. The company once asked us all for recommendations on what they could do to make us more fulfilled, of course we asked for more time between calls, more PTO, better pay, more opportunities, etc. Progressive came back to us on that by explaining that they aren’t making any changes because they are currently doing enough to meet our needs. They really don’t care about the people in the call center roles.

Viewing 85 - 87 of 8,994 Reviews

Glassdoor has 9,263 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.