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      Progressive Insurance

      Engaged Employer

      Progressive Insurance reviews

      3.9

      75% would recommend to a friend

      (9,000 total reviews)
      avatar

      Tricia Griffith

      88% approve of CEO

      77% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      3.9

      Compensation and benefits

      3.9

      Career opportunities

      3.7

      Senior management

      3.6

      Work/Life balance

      Progressive Insurance has an employee rating of 3.9 out of 5 stars, based on 9,000 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Progressive Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      2.0
      Jul 27, 2009

      great for employees, bad for managers

      Claims team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      great work environment, autonomy, potential for growth. Benefits and salary are above average of other insurance companies. Focus on work/ life balance is good.

      Cons

      layoffs occured after being told they were not going to occur. Work environment for team leaders and managers is non-existant. Senior management does not respect lower levels

      2.0
      Feb 3, 2009

      Only if you have to

      Claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      stability, people are always getting into accidents, benefits are decent, time off is okay.

      Cons

      Job puts you in the middle, between the customer and management. Costs to settle are the most important thing, more important with the client. This leads to constant battle first between customers and the rep, then between the rep and management, then back and forth. Expected hours are insane, reps often suffer from burn out in the first two years. Senior guys place bets on the new people, and if they'll make it a year or not.

      4.0
      Jan 3, 2009

      Progressive listens to employees and strives to keep them happy.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best reasons to work at Progressive are the holistice approach given to the employees given towards attendance. Progressive understands that employees need to miss work sometimes and therefore we do not have a strick attendance policy as some employers do. This holistic approach makes it a lot easier to balance life and work. Also they have a great work from home program in the works that is going to benefit a lot of people. I think that that is a terrifc benefit for employees and I can't wait to have the opportunity given to me.

      Cons

      Some of the downsides of working at Progressive would have to be the new change in the training program. I recently started at Progressive and the training program is all web based training and work at your own pace. The problem is is that the training is out of order and there are a lot of things that are not taught so when you start to handle customer accounts you are lost and there is a lot of things that you don't know that are common sense things. I managed to do well because I have previous insurance background so I was able to wing it.

      Viewing 8791 - 8793 of 9,000 Reviews
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      Glassdoor has 9,269 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.