Progressive Insurance reviews

Job puts you in the middle, between the customer and management. Costs to settle are the most important thing, more important with the client. This leads to constant battle first between customers and the rep, then between the rep and management, then back and forth. Expected hours are insane, reps often suffer from burn out in the first two years. Senior guys place bets on the new people, and if they'll make it a year or not.

No room for advancement or pay increases. It may just be Virginia, because I hear all the time about people in other places moving up or getting pay increases. But I'm now in my 4th year here and there has been only 1 opportunity for advancement. The pay scale use to be dependant on what you had learned and implemented, they called it "Pay for Performance” but now you get a holistic review and if you're considered a perfect claims rep, you can get paid 90% of what industry standard is for an average claims rep. This is an all or nothing process so literally, if you are not perfect, you will not be considered for any pay increases.