Progressive Insurance reviews

3.9

75% would recommend to a friend

(8,994 total reviews)
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Tricia Griffith

88% approve of CEO

77% positive business outlook

Progressive Insurance has an employee rating of 3.9 out of 5 stars, based on 8,994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Progressive Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

9K reviews
1.0
Nov 28, 2008

Regressive

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Suburban, campus setting, bonuses for all-employees in strong years.

Cons

Bizarre, insular, self-defeating geek-ocracy that selects/promotes managers based on cultural "fit" (i.e., extreme casual dressing, 'geeky' college majors (computers, engineering), collegiate work ethic) rather than competency, leading to a near-hopeless situation for normal leaders and even worse for average line workers. Why do they attract employees, you ask? The employment situation in NE Ohio, horrible long before the so-called financial crisis hit, makes Prog, National City (now defunct) or KeyCorp (cf. recent dividend cut) the only games in town, so the Big P gets the nod due to the suburban campus setting and impossibly large "gainshare" bonus potential in good years. Sporting a 7:45 a.m. to 4:10 p.m. typical work schedule (due to the completely casual attitude and oversight) that includes 1 1 /2 hour lunches plus another 45 min. in the on-site fitness center (yes, even for managers), with an "entrepreneurial" mindset that translates into most e-mails left unanswered and meetings starting 20 minutes late, if at all, most competent professionals will tune out before hitting the 6-month mark, as any attempts to change work practices, culture or professionalism will hit with a loud 'thud' against the inherent, morbid fear of top-down structure of ANY KIND (this includes true project management, proposal evaluation, resource management, etc.), leading to a constant, mindless churning of structure (matrix to silo back to matrix, centralized to decentralized and back again, etc.) that, while certainly creating "activity", is nothing more than executive-sponsored, companywide procrastination or, put more simply, zero leadership.

3.0
Nov 25, 2008
Recommend
CEO approval
Business Outlook

Pros

The office i work in is great. Management supports all the reps, the work/life balance is great. I work standard 40 hours a week and will put in overtime if their is a crunch.

Cons

No growth or advancement in the company currently. I would not be surprised to see layoffs in claims come 3rd quarter of 2009. Management finally realized how inefficient the company was and is going back to inside/outside handling of claims so the head count is now to high. Just happy to still be employed. The company is constantly changing processes on claims handling. To many high level managers in process jobs that have not taken a claim in a long time. Oh by the way, you will get micro-managed to death.

2.0
Nov 24, 2008
Recommend
CEO approval
Business Outlook

Pros

This is a great place to start a career and then move on to bigger and better things. Insurance employers know that if you can make it here, you can make it anywhere-so you certainly earn credibility by putting in your time, especially if you are a very successful employee at a notoriously demanding company such as this one. Employees are, for the most part, competent and willing to help each other out. There is a "we're in this together" mentality which make stressful days much more bearable. This is a young and fun company, so coworkers are usually quite social outside of work as well.

Cons

We are constantly micro-managed and are made to feel like our work isn't good enough, no matter how much time and effort we put into working our claims to perfection. Standards are very high, but are impossible to meet when we get 10-12 hours of work in an 8 hour day. Overall, the company doesn't seem to realize that its employees are its best resource and respect is often lacking. It can be quite discouraging to put so much work in and feel like it is never recognized or rewarded. File reviews are exception based and retroactively scored in nature, meaning that you are told what you are doing wrong after the fact; there is something inherently wrong with a system that requires 3 positive file reviews to compensate for one poorly scored claim. There is very limited growth, especially considering the fact there are very few non-claims positions open outside of the Ohio corporate office.

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Glassdoor has 9,263 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.