Progressive Insurance reviews

3.9

75% would recommend to a friend

(8,994 total reviews)
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Tricia Griffith

88% approve of CEO

77% positive business outlook

Progressive Insurance has an employee rating of 3.9 out of 5 stars, based on 8,994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Progressive Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

9K reviews
3.0
Aug 20, 2008
Recommend
CEO approval
Business Outlook

Pros

Progressive is a Fortune 500 company that's know in the insurance industry as a leader in product development, pricing, segmentation, distribution and more. If you're interested in a career in insurance, especially as an actuary, other insurance companies are always looking to hire Progressive people. The benefits are good and the perks if you work in one of the main corporate offices are fantastic - including on site cafeterias, convenience stores, Health Services and Fitness Centers. The vacation plan is reasonable (20 days at 5 years of tenure) and, for exempt employees, most managers are very good about honoring vacations and offering flexible schedules.

Cons

Progressive places little value on the on-the-job knowledge and experience possessed by those who “grow-up” within the company, meaning outside candidates are frequently hired over internal promotions. And little emphasis is placed on building solid career advancement plans. For entry level analysts, this means that the opportunities for growth can seem extremely limited. There is an implicit glass ceiling that analysts frequently hit after 4-5 years with Progressive where they are expected to obtain an MBA in order to advance further. The problem is that Progressive offers little in the way of education assistance and places very little value on MBAs earned at institutions outside of the top-tier. This means that you’re basically expected to quit your job, obtain an MBA on your own, and then reapply for a higher level position (Product Manager or similar). While I had access to senior management from my first year, this is extremely unusual. Low level analysts typically have little opportunity to interact with senior management which can exacerbate the feelings of disconnect. Also, salary progression can be extremely slow unless you're one of the top performers or take advantage of negotiation opportunities when you change jobs. Most concerning, the company has been going through a lot of changes lately and the decisions and plans have been poorly communicated to employees leading to a lot of uncertainty, unrest and resentment. This means that even if management has solid reasoning for its choices, employees are unaware of them, leading to distrust and a lack of confidence.

1.0
Aug 4, 2008
Recommend
CEO approval
Business Outlook

Pros

It provides good experience, which is helpful when you look for other jobs. You gain a good baseline for understanding how insurance policies work.

Cons

Highly politicized, promotions based on favoratism, not competence. Most Branch Managers got their positions based on complete and unwavering loyalty to their Regional or State Manager. Managers are not interested in developing reps, only improving their office survey scores. Managers will always side with customers, even if the customers are wrong, so they will not have to deal with the hassel of difficult customers. If a Claim Rep ever questions anything about the company, they will be targeted for termination. Progressive uses a process called "Performance Management" to run "undesireable" claim reps out the door. This program is completely subjective and not based on any actual protocols.

4.0
Jul 23, 2008
Recommend
CEO approval
Business Outlook

Pros

Progressive has lots of opportunities to learn different things. Whether it be in R&D, claims or pricing, the Progressive way is one of movement - if you don't like something, do something else. Something Peter Lewis taught each one of us. Movement is typically encouraged. Pay isn't awful Work and home balance is a good thing. Very few are here past 6 pm each night. This place is fantastic when growth is good. Can be depressing when growth is bad. Been here for almost 10 years and have seen both good and bad times. Good is better obviously but we learn from the bad and come back better than before.

Cons

As we become larger, we're losing sight of some of the things that made us Progressive and without trying, creating a glass ceiling for those of us that are left. You work hard to reach a certain point and all of a sudden, hit the last promotion of your career and people are surprised that people leave. Although I think we're reacting the other way to that now. We focus so much on career development (or at least as a catchphrase) that there's no place for a product analyst that likes their job and would do it for a while anymore. Everyone needs to be thinking about that next step.

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