Progressive Insurance reviews

Where do I begin? Management above supervisors were absolutely out of touch with on-the-ground employees; they constantly moved the goalposts for metrics. Auto-in Avaya means you have to clock out for bathroom breaks, and if you're over on Aux time, you can expect an email or even a call from your supervisor. Getting time off was an absolute headache. If you had an Internet or power outage, you had to use PTO during the outage. We were expected to keep extremely high metrics even when we would receive phone calls that would take an hour+ from our day each. This company lies to entry-level employees that they will get their shot, but they usually don't. Everyone from my training group was extremely over-qualified, and even my supervisors were very underpaid and over-worked, all to line the pockets of the executives and lazy middle management. I would dread going to sleep at night because I knew I'd have to wake up the next morning and go back to this awful job.

learning the job virtually from home during the pandemic was a struggle, but hey, gotta do that Covid Pivot, right? No real cons, maybe the training after you get out of training could be a bit better, but I think that was more the fault of an inexperienced supervisor.