Progressive Insurance reviews

Behind all the smiling faces and internal support, this is still a high volume call center. I will admit, they will try to make you feel that it isn't so during training, and you may even believe it, but don't. You can expect to take up to 80 calls per day. Imagine a job where a "slow" day is waiting 4 or 5 minutes before you get your next call, THAT'S how busy it is on a regular basis. If you have been trained to handle specialty policies, expect no downtime. To survive Progressive, you MUST like people or have a VERY high stress tolerance. Many systems and practices are very outdated in comparison to the rest of the insurance world. It seems that every week we have to do something manually or inform the customer that we're unable to fulfill their request (in real time) because of some system issue. Progressive also does not train their agents so expect to correct a lot of mistakes, most of which end up costing the policy owner more money and you get to be the one chosen to have that conversation with them. Attendance point system is a joke. Full day absences and tardies both count as a full point, and you may only have 5 within a year before you start to receive warnings or disciplinary action. A simple "documented conversation" may bar you from advancement. HR does not really help if you need accommodations. Your voice does not matter in the HR world unless you are complaining about another employee. If you want any kind of accommodation; whether it be ergonomic or to save yourself from their ridiculous attendance policy, you need either an ADA form or FMLA (which you must be employed for a year or longer, and they may approve or deny at their discretion). Doctors notes don't matter. They still use STAR for career advancement to current employees.

The metrics system sucks a**. The make it harder every year. You HAVE to do soft sell. If you don't transfer a certain percentage of calls to get a quote for renters or homeowner insurance that's counted against you and could lead to you losing your job.