Is Progressive Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Insurance have rated their employer with 3.7 out of 5 stars in 628 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Insurance with 3.9 out of 5 stars based on 628 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries and benefits at Progressive Insurance .

How happy are Customer Service (CSR) professionals working at Progressive Insurance?

67% of Customer Service (CSR) employees at Progressive Insurance would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Customer Service (CSR) professionals have also rated Progressive Insurance with a 3.6 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1441) , Customer Service Representative (519) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (127) , Claims Generalist (122) , Claims Specialist (111) , Claims Generalist Associate (107) , Customer Service Representative (CSR) (107) , Insurance Agent (101) , Senior Claims Adjuster (87) , Sales Associate (86) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (75)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits provided were great and cheap" ((in 915 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 822 reviews)); "Not the best paying but work from home is great." ((in 477 reviews)); "Great culture and very family oriented" ((in 439 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 379 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 354 reviews)); "Poor management and focus on metrics" ((in 290 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 151 reviews)); "I had a great manager and then a terrible one." ((in 136 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 120 reviews))

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Progressive Insurance

Progressive Insurance Customer Service (CSR) reviews

3.7

67% would recommend to a friend

(628 total reviews)

Tricia Griffith

90% approve of CEO

77% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

3.9

Compensation and benefits

3.8

Career opportunities

3.7

Senior management

3.6

Work/Life balance

Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 628 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

628 reviews

5.0

Jan 23, 2026

Great company to work for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Culture, schedule flexibility, great medical benefits, salary and end of year gainshare

Cons

Haven't found cons in the 3 years i've worked for them.

3.0

Jan 21, 2026

Good Team and Benefits, But Lacks Growth Opportunities

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great Culture/Coworkers: The team is very collaborative and supportive. It feels like a tight-knit group, and I enjoyed working with my colleagues on a daily basis. Solid Benefits: Competitive health insurance, a good 401(k) match, and decent PTO. Flexible Environment: Management is generally understanding regarding work-life balance and remote work flexibility.

Cons

Limited Growth: It is very difficult to get promoted or receive significant salary adjustments. You may need to leave to advance your career. Slow Processes/Bureaucracy: Decision-making is often slow, and outdated technology/processes can make daily tasks more tedious than they should be. Heavy Workload: While the atmosphere is good, the workload can be high during peak seasons, leading to burnout.

4.0

Jan 21, 2026

great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

very diverse work environment to work in

Cons

too much talking to people

Viewing 10 - 12 of 628 Reviews

Jobs at Progressive Insurance

Data Engineer - Machine Learning/AI

Auto Damage Claims Adjuster

Auto Damage Claims Adjuster

Auto Damage Claims Adjuster

Auto Damage Claims Adjuster

Progressive Insurance reviews FAQs

Progressive Insurance reviews Progressive Insurance Customer Service (CSR) reviews

Progressive Insurance

Progressive Insurance Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company to work for

Good Team and Benefits, But Lacks Growth Opportunities

great place to work

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