Progressive Insurance reviews

3.9

75% would recommend to a friend

(8,997 total reviews)
avatar

Tricia Griffith

88% approve of CEO

77% positive business outlook

Progressive Insurance has an employee rating of 3.9 out of 5 stars, based on 8,997 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Progressive Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

9K reviews
3.0
Mar 27, 2019

Good and Bad

Recommend
CEO approval
Business Outlook

Pros

- Gainshare bonus at end of year - Relaxed dress - Ability to leave desk as needed - New office environment - Coworkers are awesome - Growing company/job security - A lot of room to advance across country - Good benefits and pay isn't bad - Laptop provided, and can take home - Salaried instead of hourly - Some leniency with working from home

Cons

- Large workload - Metrics suck, and if you don't meet a metric, or are on the low end, even though you may excel at everything else, have more experience than other coworkers, you are still made to feel inferior and are unappreciated - If you use benefit leave for an illness, expect to have a red mark on your record, even though legally they can't do that - Typical office politics where management has their favorites - Tend to hire those straight out of college, like I mean taking in interns and hiring, or passing up skilled and experienced claims reps for the wet behind the ears, early 20-somethings - Don't take into account what you do for others to drive their metrics. Perhaps if they did take that into account and averaged it with your metrics, yours might be better - Need more leniency with taking days off when sick and unscheduled - Having to monitor the administration window of nobody is immediately available, therefore interrupting your train of thought regarding your claims - Having to take inbound loop calls while also working your own claims

1.0
Feb 13, 2019

Still Haven’t Found What I’m Looking For

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Gainshare, work from home available to new hires now.

Cons

Some will say this is every company but to anyone reading this, DO NOT BELIEVE ANYTHING A RECRUITER, TRAINER, OR MANAGER TELLS YOU. This company is a sink or swim environment and there is no loyalty or employee support to be found. When you apply for an entry level role, consider whether you are willing to do it for a decade or more. Getting promoted out of the call center is about as likely as a normal person becoming a famous actor or athlete, which is to say, it doesn’t really happen. Your schedule flexibility needs to be 24/7 high salary married to the job level even though you are just a phone slave. You need to be okay with the idea that only the weak ever fall ill or ask anyone else for help. The only way to survive is to hold your mental frame and not drink the koolaid no matter how much others pretend to enjoy it.

1.0
Jan 21, 2019
Recommend
CEO approval
Business Outlook

Pros

Paycheck because it's the law to pay for labor

Cons

Where do I start? Managers are disrespectedful and will talk to you like a child. You don't recieve adequate support or training. Recruiters will lie and tell you there is work from home options and that you are rewarded based off performance. Progressive is not performance based it's all based off who likes you, favoritism and discrimination.You recieve unorganized, unstructured training. You have to deal with verbal abuse from customers,coaches, supervisors and directors. You handle between 80-90 calls in 1 day that leave you mentally and physically exhausted. No time for huddles with your team or people around you since you are chained to your phone. Performance is never enough nor rewarded. They will sabotage the great performers and prevent you from growth within the company. The worst experience ever to say the least. Very high turnover. If you enjoy being told no to career progression and oppurtunity as well as being lied to discriminated on and sabotaged you will fit right in with the Progressive culture.

Viewing 121 - 123 of 8,997 Reviews

Glassdoor has 9,266 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.