Is Progressive Insurance a good company to work for as a Claims Adjuster/Generalist?

Claims Adjuster/Generalist professionals working at Progressive Insurance have rated their employer with 3.3 out of 5 stars in 38 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Claims Adjuster/Generalist Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Claims Adjuster/Generalist interview questions at Progressive Insurance .

Does Progressive Insurance pay Claims Adjuster/Generalist employees well?

Claims Adjuster/Generalist professionals rate their compensation and benefits at Progressive Insurance with 3.2 out of 5 stars based on 38 anonymously submitted employee reviews. This is 19.7% worse than the company average rating for salary and benefits. Find out more about Claims Adjuster/Generalist salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1450) , Customer Service Representative (521) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and 401k is unbeatable" ((in 908 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 832 reviews)); "Great culture and very family oriented" ((in 441 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 367 reviews)); "The training is great and you will feel very prepared." ((in 285 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 353 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 153 reviews)); "I had a great manager and then a terrible one." ((in 144 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 128 reviews)); "Stress and heavy workload can be difficult." ((in 111 reviews))

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Progressive Insurance

Progressive Insurance Claims Adjuster/Generalist reviews

3.3

65% would recommend to a friend

(38 total reviews)

Tricia Griffith

71% approve of CEO

71% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

3.4

Career opportunities

3.2

Senior management

3.2

Compensation and benefits

2.3

Work/Life balance

Claims Adjuster/Generalist employees have rated Progressive Insurance with 3.3 out of 5 stars, based on 38 company reviews on Glassdoor. This indicates that most Claims Adjuster/Generalist professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Claims Adjuster/Generalist professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

38 reviews

2.0

Jun 5, 2022

Workload is completely unrealistic

Claims adjuster generalist

Recommend

CEO approval

Business Outlook

Pros

-Great coworkers/managers -Gainshare -Benefits -Work from home option

Cons

The workload is completely unrealistic. You get assigned cases every single day, expected to jump on them immediately, make yourself available for customer service calls for cases your not handling, handle total losses, set up repairs, etc. It hurts customer service because the adjuster is not able to get back to the customer as frequently as they should because they're buried under a mountain of work.

3.0

May 11, 2022

Set the new bar for unpleasant work experiences

Claims adjuster/generalist

Recommend

CEO approval

Business Outlook

Pros

The day goes by really fast. Entertainment value from some claims balances out the volume of customer yelling. The corporate policies are structured and enforced, so little room for bullying or other negative management behaviors. Gainshare is a yearly bonus based on how the company is performing.

Cons

This the claims version of a fast food chain. Intense time pressure to process claims. Some new employees are (mysteriously) gifted with the system shortcuts, which accelerates their completion rate. The time off: to claims assigend/paused ratio is skewed against taking 2-3 days off vs 5 (or similar) such that you end up more behind when you come back from the shorter breaks. It's a churn and burn position.

3.0

Mar 1, 2022

Job Security with Minimal Work/Life Balance for Adjusters

Claims adjuster generalist

Recommend

CEO approval

Business Outlook

Pros

Open Door Communication, Job Stability

Cons

Unmanageable Work Load, SOP's Constantly Changing

Viewing 13 - 15 of 38 Reviews

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Progressive Insurance reviews Progressive Insurance Claims Adjuster/Generalist reviews

Progressive Insurance

Progressive Insurance Claims Adjuster/Generalist reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Workload is completely unrealistic

Set the new bar for unpleasant work experiences

Job Security with Minimal Work/Life Balance for Adjusters

Jobs at Progressive Insurance

Progressive Insurance reviews FAQs

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