Progressive Insurance reviews

3.9

75% would recommend to a friend

(8,994 total reviews)
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Tricia Griffith

88% approve of CEO

77% positive business outlook

Progressive Insurance has an employee rating of 3.9 out of 5 stars, based on 8,994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Progressive Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

9K reviews
2.0
Nov 25, 2021

The company I once knew is unrecognizable

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home Decent pay 401k match Diversity & Inclusion

Cons

Workload has become unsustainable. There are so many people that I know that are on leave or on meds due to stress. OT is no longer an option but is required to stay on top of the workload. I no longer recognize the company I once knew. You are asking people to literally work 7 days a week - do you really think that people want to sell their soul to their billion dollar employer? Money is not the motivating factor for many of us. A sense of purpose, making a difference and not being a number is. While I once felt that I was part of something great that sense is gone. In addition, your benefit offerings for 2022 are lackluster and expensive. I am vaccinated but your charging a non-vax fee & working spouse fee as well. Do you realize that inflation is already an issue and you are requiring that people with families pay out nearly $300 / paycheck for medical benefits?

4.0
Aug 1, 2018

Claim Generalist Associate

Recommend
CEO approval
Business Outlook

Pros

Good company that does a lot for it's employees. Job security. Decent starting salary. Company wants you to do well, so they invest a lot in training and trying to get the right people. Great team of people to work with.

Cons

Work load is soul crushing. Work life balance does not exist, 60+ hour work weeks common. You will work through lunches, stay late, and still take work home. Staffing seems to be a very big problem, people are not replaced after promotions even though though numbers and profits are increasing. Very steep learning curve for trainees and newbies.

2.0
Feb 27, 2023
Recommend
CEO approval
Business Outlook

Pros

The training was good. And theres a ramp up period.

Cons

Progressive has a massive retention issue. My own boss told me the other day that we are severly understaffed. The workload is getting worse and worse. A big day in claims you may get 5 or 6 new claims. This is a ton of new work. We just got news today that the reps are now going to be getting 10 new claims per day. Any reviews mentioning the workload before today are true but inaccurate as im typing this while on shift. 10 new claims per day is not doable for the best reps. Youll have over 100 claims in your inventory with 10 new coming in per day. Youll be getting so many phone calls and complaints. The reps are livid right now. Everyone keeps quitting and thier workload gets passed out to everyone else. This job has alot of potenial. But the company dosnt truly care about you. Only results. Thebworkload is unsastainable. Theres so much work that youll be working on the weeknds as well just to stay afloat. I encourage you to look elseware if you value your sanity. I am currently watching even the best reps lose thier minds over the companies undervalue of its employees.

Viewing 13 - 15 of 8,994 Reviews

Glassdoor has 9,263 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.