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      Progressive Insurance

      Engaged Employer

      Progressive Insurance reviews

      3.9

      75% would recommend to a friend

      (8,994 total reviews)
      avatar

      Tricia Griffith

      88% approve of CEO

      77% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      3.9

      Compensation and benefits

      3.9

      Career opportunities

      3.7

      Senior management

      3.6

      Work/Life balance

      Progressive Insurance has an employee rating of 3.9 out of 5 stars, based on 8,994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Progressive Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      2.0
      Mar 30, 2023

      No work life balance

      Bodily injury claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work from home.

      Cons

      They have unrealistic expectations. The turn over rate is high for a reason. They have not been adequately staffed for the past three years+. They preach work life balance but they are just empty words. They chastise you if you don't get everything done. I work 60-65 hours a week and still do not get through with everything due to being dramatically understaffed. Unrealistic expectations, severe burn out. You can't take time off because it just puts you further behind. The company on the whole is nice but management is absolutely terrible. Look else where. This isn't it. There is a reason you are salaried, because they know it's not feasible to get done with everything within 8 hours. The benefits used to be good but you are too busy to take time to go to the doctor. New insurance is with Cigna and it sucks.

      3.0
      Jun 3, 2019

      Overworked

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      I'm going to say a lot of negative things about Progressive, but understand this: Progressive is a GREAT company. Pay, benefits, culture you name it. During the 4 years I worked as an adjuster, my opinions were always listened to, my ideas were sometimes implemented. I was promoted, got a bigger cubicle, and eventually went to working from home. Progressive will invest a lot of time and effort training you and treating you well. They really trust you and give you a lot of independence. Leaving hurt, but I had to do it for my mental health.

      Cons

      The company has been growing too quickly for the past two years, and has not staffed up to meet that. When I started, the job would be 35 hours a week in the slow times, and 50 hours a week during the busy times of year, and 40 hours most of the time. Its gotten to the point where everyone is always in the office, often late at night and on Saturdays. When you do that for a couple of years in a salaried position, you eventually feel taken advantage of. I think burnout is widespread in a lot of departments in the company. And if you ever get tired of handling claims, you don't have a lot of internal options, as unless you move to corporate HQ, claims is all there is.

      2.0
      Mar 10, 2019

      HONEST REVIEW CLAIMS ADJUSTER ROLE

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people you work with! All of the coworkers I had were wonderful and were always willing to lend a helping hand. The starting salary is also competitive with decent benefits.

      Cons

      The workload is unmanageable. The turnover rate is extremely high and everyone is constantly stressed out. You are given an exuberant amount of work that is near impossible to complete in a 40-hour work week. Because of this you often have to come in to make up work on your time off or end up working well over 8 hours per day. This is a salary position so if you ask management about overtime pay they tell you it is not possible.

      Viewing 16 - 18 of 8,994 Reviews
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      Glassdoor has 9,263 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.