Progressive Insurance reviews

They were bought by progressive and can’t handle the volume. Continue to try and work as a small company when that is no longer the reality. Go through workers constantly. Salaried pay and given enough work to have to do ten hours a day to keep up. That stretches the salary pay thin. They are very much the mind set of “ you are salaried so you work how ever long it takes to get the job done” . No processes to help with the larger loads as an example splitting the work between a processor and an adjuster is out of the question . The adjuster handles every aspect wether it’s a small rental claim or a total loss. 300 to 400 emails a day from Customers and vendors.No delegation.No work life balance. Ive been in the insurance industry almost ten years lasted a year before I noticed they weren’t going to work smarter and not harder and went to a company that knows how to handle The volume .

The expectations for the Claims Generalist job in Georgia are too great. Considering that you get 8 or 9 claims a day, only 3 maybe in your actual job description. CCU reps can transfer a claim to you after manipulating the claims details to remove from their diary. You cannot send it back. You must work those and all of the new ones you are assigned. The managers (who haven't done this job in over a decade) want you to close claims quickly. The make you to work in circles to deny coverage even if you have all of the supporting documents. They already know who they will promote even though there are more tenured and qualified people. Not much diversity in management in Georgia!!