Only Work Here If You Want To Be Stressed & Really Unhappy Yet Have a Relatively Decent Paycheck
Pros
The people I met there were pretty cool; 3 of my good friends I met there - but we all quit, so I think that speaks volumes. Pre-covid they had office parties every now and again for different holidays or events. The pay is pretty decent for starting out but isn't really worth it for how stressful it is. There are opportunities to move up or laterally to different positions, but to really move up or for management positions you have to be willing to move out of state because usually the managers have been in their positions for years and years, and there aren't usually any openings for that. So it's pretty easy to run in to a wall professionally if you're not willing to move out of state for different opportunities.
Cons
You will give countless hours, be incredibly stressed out because of the nature of the job as well as how super fast paced it is and the stupidly high workloads, and not even be able to get a reference for it. I worked there for 3 years as a consistently high performer. I now need supervisory references for new employment, and Progressive's HR guidelines don't allow any. The most they can do is verify employment. Here's a few more: I canNOT stress the high workload and high stress of the job enough. The entire time I worked there, not only was I on the brink of mental breakdowns b/c of how stressful it was and the high workload, but all of my colleagues were too. It bonded us together. They set EXTREMELY high and unrealistic expectations, unless you work early, and late, and skip lunches. That's the only way I was ever able to really keep work somewhat manageable at times - and even then, it wasn't always enough. A coworker's supervisor actually told my coworker/friend once that they needed to work overtime in order to be allowed to take PTO they had requested (that's not how PTO works by the way). They also say they want you to have "stress free time off", but it never was. Your team members have to cover your stuff for you while you're gone, but you can't give them a full workload as they still have to cover THEIR own work, so you have to set yourself a crazy amount of work to do once you've come back from time off b/c your coworkers can't do everything that needs to get done while you're away. So taking time off was always incredibly stressful when you came back. It's also so consistently incredibly busy that taking a lunch break most days isn't possible (or at least not a full hour - maybe 10 or so min ). And if you do consistently take hour long breaks, you're going to fall behind. Really the main cons are: they don't care about you (they say they do, but the way they treat their employees doesn't reflect it) and it is SUCH a high stress, high workload, and detrimentally fast-paced job. I genuinely exhibited physical symptoms from the stress at times (cold sores, get sick, REALLY bad mental fog, etc.). I actually had a friend who needed to take a medical leave, per their doctor's orders, because of the physical symptoms that they were having from the stress. Progressive didn't approve their medical leave, tried to force them to come back, and tried to get their doctor to sign a form saying that they were fit to come back to work. But their doctor wouldn't sign the form because in their medical opinion, my friend wasn't in a good enough place to go back to work yet. But Progressive still denied the medical leave. My friend quit because of that. So don't work here unless you have literally 0 other options and then try to leave as soon as you can.