Progressive Insurance reviews

Work life balance Amount of claims given Customer service experience Hours High stress career This is a very stressful position, it pays well, especially for people who are not used to having a salaried job or making a salary over the 40,000 range. But I would only recommend this job to someone who needs the stability and the money, then I’d encourage you to learn all you can about insurance and claims, determine what branch of insurance you want to branch out to then start applying for new jobs while you’re still in the training period. Or exceed in this position and branch off to another internal branch like commercial so you’re less customer facing and have the potential to have less claims but you have to be in this position for a year. I left and started a career as a underwriting tech. You will have irate customers, you will get yelled at by attorneys, you will have a HEAVY workload especially when people from your team quit. You will have to work on Saturday’s every once in a while.

Workload and expectations aren’t reasonable. Health insurance is a joke. Pay is way too low for the high standards. Inexperienced supervisors. Quite possibly, across the board, some of the consistently worst I’ve seen in a company. The way way they constantly p down your back and try to tell you it’s raining. Multi billion company cuts corners for both customers and employees, greedy and unreasonable a good luck getting your claim handled without a hook if this is your insurance. Outdated software that isn’t reliable in addition to not supplying internet or compensation for same. Culture is shoved down your throat, it’s not about the employees it’s about an image they want to sell. You will have endless meetings on how to interpret questions on the gallop poll so they can have favorable ratings at any cost. Did I mention how unqualified the management is? You’re at the mercy of these halfwits that got the job by answering ridiculous STAR question, never mind qualifications for the position and how to actually manage a team and relate to an individual. Micromanagement is an understatement. Gainshare should be eliminated and applied to higher salaries for level 37 employees (majority of the company) so they can actually have a livable wage. There is no reward for being a top performer except more work. Everyone get the same measly salary bump every year so save yourself the stress and work the hours your scheduled, let your work reflect your pay. Just make sure you follow their SOPs so they don’t find some reason to ride you incessantly because that’s also the Progressive way.