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      Progressive Insurance

      Engaged Employer

      Progressive Insurance reviews

      3.9

      75% would recommend to a friend

      (8,999 total reviews)
      avatar

      Tricia Griffith

      88% approve of CEO

      77% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      3.9

      Compensation and benefits

      3.9

      Career opportunities

      3.7

      Senior management

      3.6

      Work/Life balance

      Progressive Insurance has an employee rating of 3.9 out of 5 stars, based on 8,999 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Progressive Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      2.0
      Nov 21, 2014

      Constant Call after Call.... never ending!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      So the pros are inexpensive benefits, end of the year gain-sharing bonus, really nice building, free covered parking, close to freeway, in-house food available (cafeteria, Starbucks, Subway, mini convenient store, vending machines, coffee machines), in-house gym with lockers and showers, can browse the internet on your breaks and lunches.

      Cons

      The pay is so crummy! I do not think a person who is single and lives alone could afford to live on a CSR or Sales rep salary. If you take into consideration rent, car, gas, food..... you almost break even. I don't know how a single person can live and save money on this salary. Also, you are just taking call after call after call all day. When I was first hired, we had time off the phones to read updates, have meetings, work on projects. Now you get 15 mins in the morning to check email and read updates. After that it just constant calls until your break. You get two 15 minute breaks and a 30 minute lunch. They also have 10 minutes of misc time in case you need to use the bathroom or something inbetween your scheduled breaks/lunch. They monitor the number of calls of make. If you are not on a call speaking with a customer, that time counts against you.

      2.0
      Feb 7, 2013

      Good job to hold you over until you find something better

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Semi Friendly Environment, More bad than good unfortunately.

      Cons

      Unfair wages: Two departments handle customer service, one is extremely busy (90+ customers on hold at any given time) and the other is completely laid back (20-30 reps available at any given time). Both departments get the same wages. Horrible benefits: The lowest deductible plan is 500 deductible PER dependent, and once that is exhausted, it goes to 80/20. Generic prescriptions ONLY will be paid for, if it's not available in generic, you will pay 50.00+ per perscription. Horrible supervisors and managers: They say they try to "coach" you, but there's no coaching involved, you just get meetings where they yell at you and tell you that you will get fired if you don't meet their metrics. Unobtainable metrics: Customer Service is becoming a joke, within the past 6 months you now have to SELL your incoming calls and meet a goal of 35% in order to keep your job.

      1.0
      Mar 26, 2026

      Set up to fail

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company used to be great when I started 4 years ago. The bonus can be great!

      Cons

      You're set up to fail. They drill you on having great customer service yet overwhelm you with so many claims that it's next to impossible. Most of your metrics are set for failure. Your calls to voicemails are still counted when youre logged off, after hours, while on PTO, and weekends. You'll get hit with totals transfered past your metrics and will still count against you. Moral has totally tanked and everyone is jumping ship.

      Viewing 193 - 195 of 8,999 Reviews
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      Glassdoor has 9,268 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.