(This review is for a FIELD adjuster role, not inside the office.)
Progressive is a good place to get your feet wet in the insurance claims industry, especially for a field adjuster and those who want to make the transition from the auto body/repair/estimator side of the process to claims. That said, Claims are NOT for everyone, you need thick skin and to be able to think on your toes day-to-day.
The biggest issue most people working here agree on: there are too many managers who frankly do not understand what it takes to repair a vehicle/RV/boat/motorcycle to "pre-loss" condition using industry standard techniques, and that is where many disagreements arise. Most customers are also fairly vehicle savvy, and you will get more than your fair share of kick back from them day to day, especially when you don't pay what their chosen repair shop asks, and/or if you deny any damages (which is fairly often).
This is a large company, therefore, the claims volume is high. Most of your day will be spent in the company car, driving from claim to claim, and on the phone making calls to shops, customers and parts suppliers. You will work overtime when the need arises, as well as through lunch (if you get one. Bring some snacks that won't spoil like cereal bars or Trail-mix for those days). There will be occasional days though when you do get to go home early- IF you get all of your work done, but they would like for you to "just do one more inspection today". Then that becomes the norm.
Management watches all your numbers constantly, from the time you start the 1st assignment, to how many vehicles you inspect per day, to how much you pay for repairs down to individual parts prices. If you don't like being micromanaged you will not like the job- plain and simple. You will argue with management over $1 on a claim if they feel it was not a needed expense, even if the customer gives you a great satisfaction score on the claim. Word to the wise: document every decision you make, someone is always auditing your work. Most days you will go home with a headache, worn out, and looking forward to the weekend.
I was bright-eyed and bushy-tailed for the 1st year, but after 3, I just couldn't do it anymore. There are those who have been in the role for 15+ years, but that's because they have the personalities that this company looks for. Still, turnover is fairly high here, but you wont be missed once you leave (except by your peers). You will be replaced, and the machine will continue.
