CRM is constantly changing the Career Path for new hires. Trainers promised promotions within a short time if proven to be a top performer, Trainers promised lots and lots of bonus money and more. The truth is that they are changing the role into a predatory sales position and requiring metrics to be met, regardless of caller needs. There is no time allowed to read emails, catch up on policy and servicing information it is so disrespectful. Every employee deserves the right to use company time for company emails and other important nationwide policy changes and company updates. Cross selling of other types of policies is mandatory along with the push for more more more sales. The reality is that this is a sales position along with service role, you do everything for the caller except write a new policy. Progressive limits the days off you can take if labeled Blitz or Standby which are of course most days of the week. They offer a R & R program (Rewards and Recognition) but only show you your results and do not disclose the actual criteria which is decided upon by Supervisors and their Managers. The continued promises of "gainshare" is a carrot on the string compared to the huge management bonuses and gainshare percentages. I was a top performer for several months and should have received around $1K in bonuses but my 3rd Supervisor (in less than 1 year) didn't offer to me until she learned that I had a record of all of my PHA offers. Once I went to a new Supervisor, I started receiving the appropriate bonuses, except upon my resignation. A $200 or $250 bonus was withheld and suddenly I was no longer "chosen" to receive the bonus. They are burning and turning the Call Center Employees and absolutely do not care about honoring previous words and commitments. Branding is profits is really what this company is about.
