Progressive Insurance reviews

The job itself is a call center job. You are tied to your chair by your headset for your entire shift. The only reprieve you get are your legally mandated breaks which get eaten into by your bathroom breaks, of which you will take many because of the copious amount of water you will drink to ensure the integrity of your voice as you talk for hours on end. About 60% of the conversations you will have are fine, the other 40 being unpleasant or downright intolerable. Yes, it turns out people will willingly call you to scream about their poor driving record and getting a highly priced quote because of it. Unpleasant customers calling in are not necessarily the company’s fault; but their sales process that they mandate must be followed on every call no matter the circumstances exacerbated many unpleasant calls I had. Angry/inpatient potential customers are not interested in hearing about Progressive’s homeowner’s line and/or bundle opportunities - they want to get a quote and end the call. The mandated sales process complicated that process immensely, with little room for variation.

Pressured to work additional hours on salaried position, unrealistic expectations from supervisors, not much for career opportunities in claims