3.0
Jan 28, 2025
Recommend
CEO approval
Business Outlook
Pros
Great benefits, decent pay (although it wasn’t worth the stress level imo), kind and respectful trainers, coaches and supervisors in my experience, no AHT metric.
Cons
One of the metrics is unreasonable in that you ultimately have no control over the outcome, often times it feels like most callers are irate or your job duties will result in them becoming irate, the resource line you can call for assistance for me often made it more stressful as I would frequently get conflicting instructions or advice or the individual on that line will be condescending and unhelpful. Throughout training very clear expectations were set for options to transition to other depts. after and those were completely inaccurate.