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      Progressive Insurance

      Engaged Employer

      Progressive Insurance reviews

      3.9

      75% would recommend to a friend

      (8,999 total reviews)
      avatar

      Tricia Griffith

      88% approve of CEO

      77% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      3.9

      Compensation and benefits

      3.9

      Career opportunities

      3.7

      Senior management

      3.6

      Work/Life balance

      Progressive Insurance has an employee rating of 3.9 out of 5 stars, based on 8,999 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Progressive Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      4.0
      Dec 31, 2017

      At home agent

      Work at home telephone customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I feel the pay and benefits will be the balance of the position. The benefits seem appealing.

      Cons

      The only thing that has led me to not be over the top excited about this position is the hours. I can handle every single Saturday easily-even if that is not preferred, but working early evenings 5 days a week (options of 7pm or 9pm) is the reason I may not continue. Current employees should be able to transfer to shifts available when they are hiring and filling training classes. New employees should not be offered shifts of hours current employees would like.

      3.0
      Dec 10, 2017

      Claims Supervisor

      Claims supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive salary, gainshare for all employees, comparable benefits in industry. Growth opportunities.

      Cons

      Gainshare is part of your overall compensation plan and is not a guarantee each year, very heavy workload and at times very unreasonable performance expectations, senior leaders tend to be dismissive, very corporate and has lost it's employee value.

      2.0
      Sep 14, 2017

      Good work life balance, but the cons outweigh the pros

      Commercial lines sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Progressive has some great benefits like a 6%401k matching contribution, tuition reimbursement, and an amazing scheduling system to help with a work/life balance. This job is frustration because the systems are extremely outdated and they crash often. Customers are transferred and bounced around like ping pong balls and this frustration eventually gets taken out on you. A lot of programs aren't integrated. You are expected to upsell products you have 0 knowledge about (General liability) and customers will ask you questions about General liability, personal auto insurance, home owners, billing, claims, etc. You aren't trained on any of these and you end up looking incompetent to the caller. The pay is enough to keep you here, but it's not enough compensation to put up with for how often we get hollered at on the phone or how often system errors occur. You are not given software or knowledge adequate enough to successfully help the customers. As far as promotions, it's more about who you know, not what you know.

      Cons

      Out of date computer systems that crash often or create glitches, lack of resources on how to handle gray areas created by unsuccessful integrations of programs, and other products.

      Viewing 232 - 234 of 8,999 Reviews
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      ReviewsProgressive Insurance reviews

      Glassdoor has 9,268 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.