Progressive Insurance reviews

3.9

75% would recommend to a friend

(8,994 total reviews)
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Tricia Griffith

88% approve of CEO

77% positive business outlook

Progressive Insurance has an employee rating of 3.9 out of 5 stars, based on 8,994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Progressive Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

9K reviews
3.0
Feb 8, 2016
Recommend
CEO approval
Business Outlook

Pros

My co-workers were generally awesome folks. The office I was in frequently had team building activities and outings (mini golf, bowling, etc.) Training in Cleveland was nice, low distractions and opportunity to network. The pay was excellent -- but being on salary severely diminished the great pay when my days became 12 hours long on the regular.

Cons

Workload for an adjuster is insane. Within the first month out of training, all 4 of the new adjusters (myself included) were so far under water and not seeing any hope of breaking through to the surface. My office manager was also overloaded with his own tasks and responsibilities that we were not properly supported as new adjusters, and basically set up to fail. We were given 1 mentor for all 4 of us new adjusters, and frankly I don't think she wanted anything to do with being a mentor. I eventually suffered a mental breakdown, and while the managers were nice enough to give me some time off, I knew that I'd be going back to the same mess that I walked away from. It led me to seek other employment opportunities.

3.0
Jun 2, 2023
Recommend
CEO approval
Business Outlook

Pros

My immediate team and co workers were awesome. 24 hour PTO approval, shift slides, and shift swaps were amazing. Job security - this is the hardest company to get fired from.

Cons

Pay. I was hired at a base of $45k - 1 year later they bumped me up to $50k because they were having such high turn over (employees leaving to competitors). Come 2023 new hires were brought in at a start of $55k. The gainshare bonus everyone raved about was only about $5k. Split into 2 payments and taxed twice, a whopping extra $416 a month. Advancement is great if you only want to work claims or claims related departments for the rest of your life. You only work 6 or 7 different types of claim - doing about 12 a day M-W and then 9 or 10 T-F. Very bland, repetitive, high volume. You really have to work hard all week just to make sure Monday doesn't overwhelm you. Other than that there was no purpose or satisfaction I got from it. All-in-All if this is your first corporate job its great. If you've worked anywhere else and actually have made good money before it is not worth it. I got hired with State Farm a month after resigning and was hired at $70k a year.

3.0
Nov 26, 2022

They're doing their best

Recommend
CEO approval
Business Outlook

Pros

Progressive puts a ton of training into their new hires and supervisors do their best to be a support to them. 3 weeks of training and 10 weeks of onboarding. The company also aims to stay true to their name, and they have a diverse employee workforce. You'll regularly hear "if you can make it in claims, you can make it anywhere" and that the role opens a lot of doors. Based on an article released by the company, they are releasing a new way of training at some point in 2023 for new hires. It's around the corner and seem promising! Remote work and tech forward.

Cons

Although remote work is amazing, critical learning experiences are missed by simply not being able to hear conversations of seasoned/senior employees. Answers to questions on how to manage different scenarios are delayed by the wait time on teams. The nature of the role is very fast paced and the workload can and likely will snowball. No two claims are the same. Despite the best efforts of training and the management team, it really becomes sink or swim, and assessing if it's the right role for you can happen weeks after training has started. If you have options, it's okay to bow out of this one. Offers or willingness to transfer departments really is up to management, and they'll lean on the "haven't been here for 6 months" reason to avoid accommodating. Turnover is high due to the complexity of claims stacking on top of each other.

Viewing 22 - 24 of 8,994 Reviews

Glassdoor has 9,263 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.