Progressive Insurance reviews

The training program is long, and monotonous. Sadly through all this training, I learned very little. The real training begins when you start talking to these insane customers over the phone. I mean, if you think about it, what kind of people even call the customer service phone number for an insurance company? Not me. I never call mine. People who are broke, scamming, or up to some craziness call. Customers love to ask weird hypothetical questions that are probably not hypothetical questions just to see how a claim would turn out after they've been involved in some insane situation. As a rep you are not allowed to answer hypothetical questions, and the customers become irritated and think you are hiding information, or that you are stupid. There is no chance for advancement at this company. Everyone who is in management has been there for 20 years, and trust me, if you work there for 20 years you will want to jump off of a bridge. Ultimately, no one cares about you as a person, they feel that they can go ahead and hire another idiot to do your job at any moment. And they absolutely will.

Management is horrible and only coaches to numbers. Progressive used to care about people, but now all they care about is the bottom line, regardless of what that means to customers, regardless of tenure. Same for employees. If you don't hit your goals you'll quickly be looking for work elsewhere. If you're prone to stress, don't like selling (even though you're in a "service" role, or don't like to be micro-managed, look elsewhere.