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      Progressive Insurance

      Engaged Employer

      Progressive Insurance reviews

      3.9

      75% would recommend to a friend

      (9,000 total reviews)
      avatar

      Tricia Griffith

      88% approve of CEO

      77% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      3.9

      Compensation and benefits

      3.9

      Career opportunities

      3.7

      Senior management

      3.6

      Work/Life balance

      Progressive Insurance has an employee rating of 3.9 out of 5 stars, based on 9,000 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Progressive Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      3.0
      Feb 6, 2015

      Management's Support of Employees-- all for show?

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay was reasonable, the hours are flexible, and I feel that training was thorough.

      Cons

      For all the talk about management "being there" for their employees, it seems that all may just be talk. Several of the coaches were rude, at times even cruel, and complaints to management, as well as requests to transfer to a different team, were all swept under the rug.

      1.0
      Nov 17, 2014

      Learn what you can and move on as fast as you possibly can.

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Gain share, on-site gym, employee discounts, casual dress code, Flo

      Cons

      Metrics are impossible in Claims, therefore it's a revolving door. The training is mediocre and does not prepare you for the tremendous workload and stress you encounter. I've never seen so many people develop anxiety issues from a job. Run far away from Claims!

      2.0
      Jan 22, 2013

      Micromanagement, Lousy supervisors, great co-workers

      Claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -I worked WITH (not FOR) some great people - everyone was young, driven, tons of energy. I think our universal dislike of our bosses and customers brought us closer together. -You can advance quickly - I just didn't have the patience to stick it out. Within 6 months you can move to a different position (the field resolution representative position is what everyone wants and can easily get) -TRAINING is great- they sent me to Phoenix for 2 weeks - learned a bunch, but I partied like a rock star. They periodically send you to Phoenix or Cleavland for more training -Also, there is a ton of knowledge to be gained- you are literally on the front line, your insurance knowledge and claims handling abilities will become second to none if you succeed -Good pay to start out with - $45,000 out of college, and I had a 6% raise within 3 or 4 months of being there -Other insurance companies realize that Progressive trains their people well and that Progressive claims associates work like fiends

      Cons

      -Supervisors love micromanagement, as it is the only way they can justify their jobs -LONG HOURS- you stay until the work is done type of environment -General unhappiness and discontent among most employees -UNNECESSARILY STRESSFUL- most customers are alright, but every now and then you get claims where it can leave you pulling your hair out -Unrealistic expectations create many incentives to be dishonest, especially regarding the "diary" system and customer surveys -Your job performance is based around customer satisfaction surveys and meeting their metrics for performance, which are at times extremely difficult, but attainable if you don't mind staying until 10 or 11pm

      Viewing 247 - 249 of 9,000 Reviews
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      Glassdoor has 9,269 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.