Progressive Insurance reviews

3.9

75% would recommend to a friend

(9,001 total reviews)
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Tricia Griffith

88% approve of CEO

77% positive business outlook

Progressive Insurance has an employee rating of 3.9 out of 5 stars, based on 9,001 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Progressive Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

9K reviews
1.0
Apr 16, 2023

literally not worth it

Recommend
CEO approval
Business Outlook

Pros

Salary and work from home

Cons

Not getting support from Management/ coaches when asking for help. No review time to go over guidelines individually. After having a tough call with a customer you are expected to push through and take another call. There is no time to regroup which is extremely difficult. Training last for 12 weeks and after 4 weeks your expected to do a full week of call taking successfully. By week 8 your essentially attempted to solve the customer issue and make sales pitches for homeowners insurance. The job description 1 didn’t mention detailed job duties. 2 We are here to solve customer problems not make sales pitches. 3 There attendance policy in training is ridiculous. I got covid and had to miss a day. When I came back they wrote me up. Went to HR because we are still in a pandemic and they told me there is nothing they can do. ITS NOT WORTH IT. FIND ANOTHER JOB. THEY JUST WANT TO USE YOU LITERALLY.

3.0
Apr 12, 2023
Recommend
CEO approval
Business Outlook

Pros

-Helpful team and managers -If you begin as a trainee, you'll get all of the help you'll need for the first 1-3 months. You have to pay attention though because it's a lot of information to consume. -The pay is great, especially when you have little to no experience. You'll start at around $50k+ -Benefits are great too! I was able to get a major surgery with my insurance. -Weekends off -Fixed 9-5 schedule -Managers do not micro-manage. They also work on claims so they don't have time to harass you. -The team/manager will do everything they can to help you get caught up, if you need it. -Really hard to get fired -Great bi-annual gainshare bonus. -Most customers are pretty patient and kind considering the circumstances.

Cons

-Very easy to fall behind. -Rotating Saturdays, every 6-8 weeks. -Meetings, meetings, and lots of meetings (depending on your team) -Some customers will harass you regarding their insurance, and vehicles because they failed to keep their policy paid or they didn't listen the first time you carefully explained everything-- do not let this discourage or stress you out.

1.0
Apr 4, 2023

Profit at Any Cost

Recommend
CEO approval
Business Outlook

Pros

Ability to gain experience and have a Fortune 500 corporation on your resume.

Cons

-An entire Harvard Business Review article could be written on how Progressive has failed as an employer. -Progressive’s most successful marketing campaign is not Flo; it is their internal “Diversity and Inclusion” efforts. Example 1: Did you know that Progressive’s Board of Directors only has two minority board members? One since 2018 and the other since 2020. Is it possible that the 2020 addition is because Progressive was aiming to remain compliant with the U.S. Securities and Exchange Commission (SEC) 2021 approved rule requiring most companies on the Nasdaq Exchange to have at least two directors from underrepresented groups – minority, female, or LGBTQ+ – or to explain why they don’t? Example 2: Progressive Home has an unbelievably low number of minorities as leaders in general and did not have a minority (ethnicity) in their Executive Leadership until 2021. -Progressive Corporation does NOT live their own values. -They sure live the “Profit” value… Which is probably why you read so many negative reviews about work life balance. From business textbook: “The values adopted by lower-level employees however, will be top management’s real values. So, if the corporation has a code of conduct that expresses excellent ethical values but top management shows that it EXPECTS PROFIT AT ANY COST, then the values adopted by lower-level employees will likely relate to profit at any cost rather than to values appearing in the code of conduct.” - Some management does NOT have the technical expertise to lead a specific team. -Management stated that because their “salary grades” are higher (for example 39, 48, 57, etc.) they should have the meeting room instead of lower salary grade employees. -Employees seem defeated, overworked, underappreciated, and sad that they feel they “cannot leave the organization because of stability.” -If management does not like you, they can impact your ability to get a raise, your ability to get promoted, your annual review, and ultimately your career. Instead of getting coached or receiving feedback, they get promoted. -Progressive's race to “Return to Profitability” is never ending. Progressive will continue to move the post in order to get you to work more hours. -Some teams are treated like ROYALTY. Ping-Pong breaks? Sure thing! One-hour tournaments under the impression of “Team Building”? Why not! Special meeting with management? Sign them up! -Nepotism and cronyism are well and alive at Progressive Home. If your mommy or daddy worked there and helped build the organization, or if you went to Shorecrest Highschool, opportunities for advancement came by easier for you. -There are better 401k plans out there.

Viewing 271 - 273 of 9,001 Reviews

Glassdoor has 9,270 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.