Pros
Nice campus, artwork, On-site gym and Starbucks
Cons
The raises are a joke no matter how hard you work or how well you do. They restructured their pay scale, and when asked for an explanation you get a bunch of corporate double talk that simply translates to them finding new ways to not pay us what we're worth. Hey, the CEO has to pay for that yacht somehow, right? The schedules are terrible. And if you want to move up out of the call center? You better know someone on the inside because otherwise they will keep you there until you burn out. They are desperate for warm bodies on those phones, which is why they are hiring so aggressively. Those warm fuzzy reviews on this site? Everyone knows who really writes those (HR to lure people in), and it sure isn't the actual call center reps because that place is a sweatshop.