Jun 25, 2015
Progressive Insurance reviews
3.9
74% would recommend to a friend
Tricia Griffith
88% approve of CEO
77% positive business outlook
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4.0
Jun 24, 2015
Learned a lot from the experience and appreciated all of the in-depth training. The coaches are amazing!
Former employee, more than 1 year
Mayfield, OH
Recommend
CEO approval
Business Outlook
Pros
Progressive is committed to developing their people, providing in-depth training and coaching. I met some of the best people while working here! They offer up to 6% match for 401K and give back to their employees via profit sharing based on meeting profit goals. Top performers can receive monthly performance bonuses. They offer ergonomic workspaces, onsite health care, fitness center, & cafeteria.
Cons
An employee used to be able to move between departments much easier. Now, it's nearly impossible to get out of the call center. The call center employees receive the lowest percentage of profit sharing and they are the ones directly interacting with customers & contributing to the bottom line via new sales and retention. Depending on call volume, reps can leave early; usually resulting in longer hold times for customers, causing the remaining reps to deal with aggravated customers.
4.0
Jun 17, 2015
Recommend
CEO approval
Business Outlook
Pros
gainshare, etb and flexibility is awesome. flexibility varies upon which department you are employed under. I got hired 3 weeks before the gainshare deadline and still got a bonus check, how awesome is that!!!!! it was a minimal amount but still thought that was cool. it is a challenging experience to get hired at progressive. but once your hired really the sky is the limit. they encourage growth and promote within. you tell them where you want to go your ideal job and they lay out which jobs you need to do to get too your ideal job, the perfect stepping stones. at this point im not looking for another employer. progressive is thr best employer Ive had thus far. I just got promoted after 6 months to a higher position, so the jobs are there just have to have the skills and motivation to move up the ladder. thanks for reading this longgg message. best to luck to all interested candidates!!!!
Cons
with every job there is consistent change and improvements, but at progressive customer service is the holy grail. If you dont say some scripts verbatim you can be penalized as non standard if that can is pulled by your supervisor for review. There is huge emphasis on getting get positive results from the customer, as it should be. I disagree with sick and vacation being combined in one. I literally came to work sick vomiting and had to suck it up because you cant request etb off the day off , it has to be prior. plus time off is based upon business needs. but how am i suppose to forecast being sick!!!!!
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