Mar 9, 2015
Progressive Insurance reviews
3.9
74% would recommend to a friend
Tricia Griffith
88% approve of CEO
77% positive business outlook
Race / Ethnicity
Gender
Sexual orientation
Disability
Parent or family caregiver
Veteran status
3.0
Mar 3, 2015
you get into it what you put out of it
Current employee, more than 1 year
Mayfield, OH
Recommend
CEO approval
Business Outlook
Pros
on site cafeteria and convenient store. flexibility to request days off if done in advance. gainshare bonus and benefits are pretty good. decent training modules; you will learn a lot if this is your first time dealing with insurance.
Cons
call volume can be high with obnoxious callers with lots of attitude. there is a sense of "you're expected to know this..." once you've been in the role for 6 months. redundancy with training and an effort to be very scripted. typical office politics. work/life balance is not as great as the company makes it out to be. burnout is very real.
3.0
Mar 1, 2015
Looking for career advancement? Keep looking because its not here...
Current employee, more than 10 years
Recommend
CEO approval
Business Outlook
Pros
the coworkers have been constantly great and are some of the best people I've worked with ever. The job is stable (I've been here eleven years. You never run out of unhappy customers calling regarding premium increases). Gainshare is nice at the end of the year but it feels kinda like a carrot being dangled above a rabbit. It's a constant reminder.
Cons
the workload is pretty ridiculous. expect to be at your desk 95% of the time if you want to meet the standards and metrics that are constantly changed based off the new hires who come in. Expect little to no break in between calls and expect to be stressed/ have some type of health issues while here. Its probably the most stressful job I've ever been at. Your tenure means little to nothing so don't plan to stay long-term. The work life balance/PTO scheduling USED to be excellent. Now they are basing your schedule on your performance with little to no focus on tenured reps. As this rolls out, the customer experience will deteriorate and the workload will be worse because reps will leave due to this. Career advancement is non existent. Little to no movement (or even lateral movement). Take it from me. I've been on the job for eleven years and check the job listing every day. It's easier to get the training/one to two years experience and move on.
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